Frequently Asked Questions

What is the delivery time for my order?

When you place an order with Melina Rose, delivery times may be slightly different from what you're used to. Because our products are shipped directly from our suppliers, we save significantly on storage and transport costs — which lets us offer our products at very competitive prices.

Every order is handled with care. Once you place an order, it is typically processed within 1–3 calendar days. After processing, your order ships, with an average delivery time of 6–10 calendar days. That's a total estimated delivery of around 7–13 calendar days. Please note these are estimates and may vary depending on your location and external circumstances.

What should I do if I haven't received my order yet?

Due to high demand for our products, your order may occasionally arrive later than expected — thank you for your understanding. If the estimated delivery window has passed and you still haven't received anything, please email us at info@melinarose.com and we'll look into it for you.

If tracking shows your order as delivered but you haven't received it, contact us within 14 days of the marked delivery date and we'll do our best to help resolve it with the carrier.

I want to exchange or return my order — how do I do this?

To start a return or exchange, contact our customer service at info@melinarose.com. Please include your name, your order number (e.g., #1234) from your confirmation email, and the reason for the return.

We'll review your request and, once approved, send you the return address and instructions. You can then send the product back using a courier of your choice. Please note that returns must be approved in advance — items sent back without prior approval cannot be processed.

What are the costs of returning?

Return shipping is at your own expense, and the cost will depend on the courier you choose (check the courier's website for pricing). The exception is if the return is due to our error — for example a defective, damaged, or incorrect item — in which case we cover the return shipping.

What are the conditions for returning my product(s)?

You have a 30-day return period, starting on the day you receive your item. You can return a product only if:

• The return period has not expired;
• The product is in its original packaging with all labels and tags attached;
• The product is unused, unworn, and undamaged.

Certain items can't be returned — including pierced earrings and body jewelry once unsealed, intimate apparel and swimwear with the hygiene seal removed, personalized or made-to-order items, items clearly marked "Final Sale" or "Clearance" (where disclosed before checkout), and gift cards. Defective or incorrectly shipped items are always covered, regardless of the above. See our Return & Refund Policy for full details.

Which payment methods do you accept?

Payments are processed securely through Shopify Payments in US Dollars (USD). We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover), as well as Shop Pay, Apple Pay, and Google Pay. If you're unsure whether your payment method is supported, follow the steps on the payment page to view all available options. All transactions are handled through secure, reliable payment systems.

What if I didn't receive an order confirmation email?

That's not intended! Please email your full name and the email address used for the order to info@melinarose.com and we'll assist you promptly. (It's also worth checking your spam or promotions folder.)

Can I cancel my order?

If you'd like to cancel your order for any reason, please email us as soon as possible at info@melinarose.com. Include your name, your order number (e.g., #1234) from your confirmation email, and the reason for cancellation. We can usually only cancel orders that haven't yet been dispatched.

How long does it take to receive my refund?

Once we receive and inspect your returned item, we typically process approved refunds within 7–10 business days to your original payment method. Your bank or card provider may need a little additional time before the refund appears on your statement.

---

Still have a question? Email us any time at info@melinarose.com — our team is happy to help.