Return & Refund Policy

Melina Rose · melinarose.com
Operated by Malry Goods V.O.F.  |  Last Updated: June 2026

This Return & Refund Policy explains how returns, refunds, and exchanges work for orders placed on melinarose.com. It forms part of and should be read together with our Terms of Service. Where this policy and our Terms of Service differ, the Terms of Service prevail. Nothing in this policy limits any rights you may have under mandatory consumer protection laws that cannot be excluded by contract.

At a Glance

• Return window: 30 days from delivery.
• Condition: unused, unworn, undamaged, with original tags and packaging.
• How to start: email info@melinarose.com for approval before sending anything back.
• Return shipping: paid by you, unless the return is our fault (defective, damaged, or wrong item).
• Refund timing: 7–10 business days after we receive and approve your return.
• Defective or wrong item: report within 7 days of delivery with photos — we cover everything.

1. Return Window

You may request a return within thirty (30) days of the delivery date of your order. Requests made after this window may be declined at our discretion, except where a longer period is required by applicable law.

2. Condition of Returned Items

To be eligible for a return, items must be:

• Unused, unworn, and undamaged;
• In their original condition and packaging, with all tags and labels attached where applicable;
• Accompanied by proof of purchase or your order confirmation.

We may refuse, or reduce the refund for, items returned in a condition that does not meet these requirements (for example, items showing signs of wear, washing, alteration, or missing tags or packaging).

3. Items That Cannot Be Returned

The following Products are excluded from our return policy and are not eligible for return or refund:

• Pierced earrings and body jewelry, for health and hygiene reasons, once removed from their sealed packaging;
• Intimate apparel, swimwear, and bodysuits where the hygiene seal or protective liner has been removed;
• Personalized, customized, engraved, or made-to-order items;
• Items clearly marked "Final Sale" or "Clearance" at the time of purchase, where the non-returnable nature is disclosed prior to checkout;
• Gift cards, which are non-returnable and non-refundable except where required by applicable law;
• Any item returned without its original tags and packaging, or showing signs of wear, washing, or alteration. This exclusion does not apply to items that are defective or were damaged in transit, which are addressed in Section 7 (Defective, Damaged, or Incorrect Items) below.

Where mandatory consumer protection law provides you with broader rights, that law prevails.

4. How to Start a Return

All returns must be approved in advance. To start a return:

• Email info@melinarose.com within the 30-day window.
• Include your order number, the item(s) you wish to return, and the reason for the return.
• Our team will review your request and, if approved, send you the return shipping address and step-by-step instructions.

Because our products are fulfilled by overseas partners, the correct return address is provided by email on a case-by-case basis. Returns sent without prior approval, or to any address other than the one we provide, cannot be processed and may not be refunded.

5. Return Shipping Costs

You are responsible for the cost of return shipping, unless the return is due to our error — for example, a defective, damaged, or incorrect item, or an item that does not match its description. In those cases, we cover the return shipping cost.

We strongly recommend using a trackable shipping method and keeping your proof of postage. We are not responsible for returns lost or damaged in transit to us, and a refund cannot be issued until the returned item is received or you provide valid proof that it was shipped to the address we provided.

6. Refunds

Once we receive and inspect your returned item, we will email you the outcome of the inspection. If your return is approved:

• Your refund will be issued to your original payment method or, where applicable, as store credit;
• Refunds are processed within seven (7) to ten (10) business days of approval;
• Your bank or card provider may need additional time before the refund appears on your statement.

Because we offer free shipping on all orders, there are no original delivery charges to refund. Where any shipping charge does apply to a particular order, it is non-refundable unless the return is due to our error or a defective product.

7. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us at info@melinarose.com within seven (7) days of delivery. Include your order number and clear photographs of the issue. Once confirmed, we will arrange a replacement or a full refund at no additional cost to you, including any return shipping required.

8. Exchanges

We offer exchanges for eligible items within the 30-day return window. To request an exchange, email info@melinarose.com with your order number, the item you wish to exchange, and the replacement you would like. Exchanges are subject to availability; if your requested replacement is unavailable, we will offer a refund or store credit instead. Any applicable exchange shipping costs will be confirmed to you at the time of your request.

9. Cancellations

If you wish to cancel an order, contact us at info@melinarose.com as soon as possible. We can usually only cancel orders that have not yet been dispatched. Once an order has shipped, it cannot be cancelled and the return process above will apply. If we cancel an order on our side (for example, due to a pricing error or stock issue), we will notify you by email and issue a full refund within 7–10 business days.

10. Packages Marked as Delivered

Risk of loss passes to you on delivery to the address provided at checkout. If tracking shows your order as delivered but you have not received it, contact us at info@melinarose.com within fourteen (14) days of the marked delivery date and we will make reasonable efforts to help resolve the matter with the carrier.

11. Contact Us

Customer Support	info@melinarose.com (email only)
Company	Malry Goods V.O.F. trading as Melina Rose
Address	Woudseweg 29, 5275JH, Den Dungen, The Netherlands
Website	https://melinarose.com

Last updated: June 2026. This policy does not constitute legal advice and should be read together with our Terms of Service.